Help & Support

How do I get friends in the game?

Anyone you are Facebook friends with who is also playing the game and who has connected their game to Facebook will show up in your friends list (you need to be connected to the internet). So right now the best way to get neighbours is to tell your friends about the game so they start to play it or to become Facebook friends with other people already playing the game. There's a post on our Facebook page where you can find other players to connect with. A few people have requested the ability to invite friends from within the game so we're working on this feature now and it will be in the next update. 

Do I need friends to play the game?

No, you don't need in-game friends to play the game, you can play on your own if you like. However, if you have Facebook or Game Center friends who are playing the game you can visit their resorts, look for treasure chests and send and receive gifts. You can also see in the leaderboards where your resort stands compared to your friends. You can also visit Naomi the resort guide's resort to look for treasure chests and treasure chests also appear in your own resort. 

How do I repair activities?

If an activity is broken down you'll see a red spanner icon above it. Tap on the building and you should get a popup window with a button saying "Order Parts". Tap the button saying "Order Parts". You can then wait until the repair time is up or else pay gems to finish the repair instantly.

How do I sell buildings and decor items?

Tap on a building or decor item. You should see a button with a shopping tag icon on it. Tap this button and you will get a popup giving you the option to sell the item. Note that you cannot sell buildings or Decor Items at the start of the game. You can only sell them after you complete the goal "Mechanical Not Magical".

How do I get the items needed to expand my resort?

There are a few different ways to get these items.

  • You can find them in treasure chests (in your own resort, in Naomi's resort and in your friends resorts)
  • You can sometimes get them from picking up seashells that appear in your own resort
  • You can sometimes get one when you remove a weed from your resort
  • You may win them in the Magic Seashell Mini-Game if you score high enough. You can play the Magic Seashell Mini-Game once a day in Naomi, the resort guide's, resort and also in your friends' resorts.
  • You can exchange them with friends though the gifting system
  • You can buy them with gems
Collect magic seashells in your resort to get the items needed to expand your resort. Most of time seashells will give you coins but sometimes they will give you gems or resort expansion items.

Collect magic seashells in your resort to get the items needed to expand your resort. Most of time seashells will give you coins but sometimes they will give you gems or resort expansion items.

How can I make my guests happier?

Guest happiness is based on their five needs – hunger, thirst, shopping, fun and rest. You can tap on any guest to select them and see what their individual need levels are like. You can then tap the "i" info button to see if there's more information on why they're unhappy. A common reason for guests to be unhappy is if there is no suitable business near their accommodation. An accommodation building needs to be near enough to a business so guests can use it. Businesses also need to have enough stock and to be high enough quality and low enough in price for guests of that type to use it. 

Selecting this guest and tapping on the "i" info button shows  the message that she wants to shop but there are no shops nearby. This will be affecting her happiness.

Selecting this guest and tapping on the "i" info button shows  the message that she wants to shop but there are no shops nearby. This will be affecting her happiness.

How do I know what accommodation buildings are near enough to a business for guests to use it?

Tap a business to select it and look at the green outline that appears. Accommodation buildings within the green outline are near enough for guests to use it (but the business still needs to be connected to a path, have enough stock, be high enough quality and low enough in price). Accommodation that is near enough to the business will be tinted green. Accommodation that is too far away will have a red outline.

Any accommodation within the green area around the Juice Bar is near enough to the Juice Bar to use it. The two Eco-Friendly Tents in green are near enough to the Juice Bar for the guests to use it but the two Eco-Friendly Tents with the red outline and the Pretty Caravan with the red outline are too far away.

Any accommodation within the green area around the Juice Bar is near enough to the Juice Bar to use it. The two Eco-Friendly Tents in green are near enough to the Juice Bar for the guests to use it but the two Eco-Friendly Tents with the red outline and the Pretty Caravan with the red outline are too far away.

How do I know if an accommodation building has suitable businesses nearby?

Tap on an accommodation building to select it and tap the "i" info button. You'll see a panel showing "Nearby Businesses" with three icons for bars, restaurants and shops. If there's a green tick it means there are suitable businesses of that type nearby. In the image below, this accommodation building has at least one suitable bar and shop nearby but no suitable restaurants. 

This accommodation building has no suitable restaurants nearby but it does have a suitable bar and shop.

This accommodation building has no suitable restaurants nearby but it does have a suitable bar and shop.

How do I know if a business is suitable for a guest type?

You can tap on a business and then tap the the "i" info button. You'll see which guest types can use that business. From level 9 onwards you can adjust the price and quality. As you adjust the price and quality the guest types who can use that business may change.

How do I remove weeds?

Drag weeds upwards to remove them. Removing weeds earns you XP and sometimes you will even get one of the items needed to expand your resort when you remove a weed.

Drag weeds upwards to remove them.

Drag weeds upwards to remove them.

I have a question that's not covered here or a suggestion on how to improve the game. How should I contact you?

We would love to hear about any questions you have or any suggestions you have for how to improve the game. You can message us on our Facebook page, you can email hello@simteractive.com or you can fill out this anonymous survey.

Where can I download the game?

The game is currently available in the following App Stores: Canada, Belgium, Philippines, Antigua and Barbuda, Bahamas, Dominica and Saint Lucia. We will soon be releasing worldwide but the date is not yet confirmed. To follow the game and hear when it will be released worldwide you can like us on Facebook, follow us on Twitter or email hello@simteractive.com and ask to sign up to the newsletter (just put "NEWSLETTER" in the subject line).

What devices can the game be played on?

The following devices are supported: iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPad Air, iPad mini 2, iPad Air 2, iPad mini 3, iPad mini 4, 12.9-inch iPad Pro, 9.7-inch iPad Pro and iPad touch (6th generation). Requires iOS 8.0 or later.

While playing the game, I have run into an issue and can’t continue playing it.

The first thing you can do is to close the app (double tap the home button and swipe the app upwards) and start it again. If it doesn’t, please let us know by messaging us on Facebook or emailing hello@simteractive.com.

How do I delete a path?

There are two ways you can delete a path: 1) You can tap on a path tile to remove path pieces one by one 2) You can use the grass path to remove lots of path quickly.

Can I move the camera while placing/deleting paths?

Yes, you can. When the path menu is open, simply place your finger on a building and drag it to move the camera.

What can I do if a guest is stuck near a building?

The quickest way to help your guest is to move the building and place it somewhere else temporarily. The guest should then find their way back to the nearest path. Once they are on the path, you can move your building back, or leave it as is because you’ve found a new balance to your resort’s Feng Shui.

My building has a red “No Entry” sign above it and I don’t know why.

This is because the building’s entrance tile is not connected to a path. Try moving and rotating the building until you can connect the building to a path and the red entrance tile disappears.

My buildings are connected to a path, but the entrance tile is still red.

This is something we are looking into. There are two things you can do in game to fix this short term: 1) Delete and place a path again, if that doesn’t work, 2) Create a new path that links a dead end to the resort entrance.

Can I turn notifications off for certain things?

Yes! In the settings menu, you can find a range of options to cater notifications to your needs. If you don’t want notifications about buildings being complete, you can turn those off and leave other notifications on.

The game keeps asking me if I am sure I want to spend gems. I am sure! How can I stop it asking me?

There is a slider in the settings menu that you can use to determine how often the game will ask you if you want to spend gems.

How do I access the settings menu?

You can access the settings button when the market is open (the market is the bar at the bottom of the screen with acccommodation, activities etc). The settings button is the yellow button in the bottom right corner with a gear icon.

How do I restore purchases?

Go to the settings menu and then select "Game Settings" and you will see a "Restore Purchases" button.

Seashells keep appearing and disappearing around my resort. What are they?

These are seashell waves, they come and go from time to time. Tapping on them will give you a pleasant surprise!

How do I get a better resort score?

There are plenty of ways to increase it. Try upgrading your buildings, adding more décor, or building a variety of different activities.

My guests keep asking me to move a bar closer to them, but they are already in a bar’s catchment range.

This notification will happen if you have two or more unique bar types (i.e. a Juice Bar and a Woodland Wine Bar) that attract the same guest type, and that guest type has some accommodation outside the catchment area of one or more of those bars. You can either move the second bar closer, or adjust the quality and price to stop attracting guests of a certain type.